Exchange Policy

Trinity Amarah Beauty at its sole discretion, may exchange products under the following conditions. 

Requests must be made within 3 business days of receipt of product(s). 

Customer is allowed one exchange, if eligible, per order. 

Any exchange requested after 3 business days of receiving the product will not be honored.

 We will not accept any merchandise, which has been used or altered (washed, brushed, combed or cut) in any way. 

According to the Federal Law you cannot return Human Hair products that have been used due to hygienic reasons, please return the item in the original and resalable condition as a necessary health precaution. 

Products must be exchange for something of equal or greater value, in order to process or exchange the product would need to send back at your expense. We suggest sending through a carrier that provides tracking information and delivery confirmation since we are not responsible for lost packaging. Once we received your product we will thoroughly. Once your product has received a proper exam, you receive exchange for something of equal or greater value. 

Any exchange that permits a difference (less than original) customer will hold a store credit for the remaining balance owed as we do not refund ANY cost.